Shipping & Delivery Policy

Effective Date: June 23, 2026

Tarotista Gems is committed to carefully preparing and securely packaging every order. Please read this Shipping & Delivery Policy before placing your order.

1. Order Processing

Orders are processed only after successful payment confirmation.

Please allow 1–3 business days for order preparation and packaging. Processing times may be extended during holidays, promotional events, or periods of high order volume.

Business days exclude weekends and Philippine public holidays.

2. Shipping Coverage

Tarotista Gems currently ships to addresses within the Philippines.

Delivery is handled by our trusted logistics and courier partners. Available shipping options may vary depending on the destination.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Metro Manila: 1–5 business days
Luzon: 2–7 business days
Visayas & Mindanao: 3–10 business days

These timeframes are estimates only and may vary due to courier operations, weather conditions, peak seasons, natural disasters, government restrictions, or other circumstances beyond our control.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation along with tracking information, when available.

Customers are responsible for monitoring the status of their shipment using the provided tracking details.

5. Customer Responsibilities

Customers are responsible for providing complete and accurate:

Full name
Delivery address
Contact number
Email address

Tarotista Gems shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, refusal to accept the package, or the recipient’s unavailability, the order may be returned to Tarotista Gems.

Any additional shipping fees required for re-delivery shall be the responsibility of the customer.

7. Lost or Delayed Shipments

While Tarotista Gems will gladly assist in coordinating with the courier, we are not liable for delays caused by third-party logistics providers or events beyond our reasonable control.

If a shipment is officially declared lost by the courier after investigation, Tarotista Gems will work with the customer to determine an appropriate resolution, which may include a replacement (subject to availability) or a refund.

8. Damaged Packages

If the package appears visibly damaged upon delivery, customers are encouraged to:

Take clear photos of the package before opening;
Record a continuous unboxing video; and
Contact Tarotista Gems within 48 hours of receiving the order.

Failure to provide sufficient documentation may affect our ability to process a claim.

9. Shipping Fees

Shipping charges are calculated during checkout based on the delivery address, selected shipping method, and applicable courier rates.

Any promotional free shipping offers will be subject to their stated terms and conditions.

10. Policy Updates

Tarotista Gems reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. The latest version published on our website shall govern all orders.